ej999's Privacy Policy

This Privacy Policy ("Policy") applies to the ej999 platform and its associated services ("Platform"). By accessing the ej999 website or using its services, you are considered to have fully accepted the terms of this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.

1 Types of Collected Information

We collect various types of information when you register on the ej999 platform and use its services. Collecting this information is essential to ensure the quality of our services and to keep your account secure.

1.1 Information You Provide Directly

When you register with ej999 or use its services, you may provide the following information directly:

• Full name and date of birth (for age verification)
• Email address and contact details
• Mobile number (for OTP verification)
• Identity verification documents (national ID card or passport)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account)

1.2 Automatically Collected Information

The following technical information may be collected automatically while you use the platform:

• IP address and browser type
• Device information (operating system, screen resolution)
• Time spent on the platform and pages visited
• Cookie and local storage data
• Gameplay logs and transaction history

2 Purpose of Using Information

ej999 uses collected information only for the following legitimate purposes. We never collect or use your information unnecessarily.

3 Information Storage and Security

ej999 applies industry-standard technical and organisational measures to ensure the security of your personal information. Our servers are always protected by SSL (Secure Socket Layer) encryption, which encrypts all data transmitted between you and our servers.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption — for all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access data
• Two-Factor Authentication support

3.2 Data Retention Period

Your information is retained for the entire duration of an active account. Even after an account is closed, financial and identity-related information may be retained for a defined period in accordance with applicable laws and regulations. Once that period has passed, the information is securely deleted.

4 Sharing Information with Third Parties

ej999 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases to operate the service:

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transactions. This information is also governed by the respective payment provider's own privacy policy.

4.2 Technology Service Providers

Technology partners engaged for cloud hosting, software maintenance, and analytics services are provided only the information necessary to operate those services. These partners operate under strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed in response to applicable law, court orders, or lawful requests from government authorities. In such cases, we always seek legal advice and strive to keep the amount disclosed to a minimum.

5 Cookies and Tracking Technologies

The ej999 platform uses cookies and similar tracking technologies. These technologies help improve the platform's functionality and personalise your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and basic functionality.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To understand which parts of the platform are used most.
• Security cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

6 Your Rights and Options

You have certain important rights over your own information. ej999 fully respects these rights and is committed to fulfilling your requests appropriately.

6.1 Right to Access Information

You may request to view your personal information stored with ej999 at any time. We will provide you with a copy of your information within a reasonable timeframe.

6.2 Right to Correct Information

If any of your stored information is inaccurate or incomplete, you may request a correction. We will update the information promptly after verification.

6.3 Request to Delete Information

In certain circumstances you may request deletion of your information. However, information related to legal obligations or ongoing transactions may need to be retained for the legally required period.

6.4 Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. To do so, click the "opt out" link in the email or contact our support team.

7 Protection of Minors

ej999 is a 21+ platform. We never knowingly collect or process information from persons under the age of 21. Age verification is in place at registration, and if any account holder is found to be a minor, that account will be closed immediately.

A note to parents — please monitor your minor child's internet use, and if you suspect any irregularity, notify our support team immediately.

8 Data Transfer and International Processing

Some of the technical infrastructure associated with ej999's servers and service operations may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, for any such transfer we ensure that your information receives protection equivalent to the standards described in this Policy.

9 Third-Party Links and Services

The ej999 platform may integrate software from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.). These third-party services have their own privacy policies, for which ej999 is not responsible. We recommend that you read the policies of these services as well.

10 Changes to This Policy

ej999 reserves the right to amend this Privacy Policy as needed. For any significant changes, we will post a notice on the platform and update the "Last Updated" date at the top of the Policy. Continued use of the platform after changes have been made will be considered acceptance of the updated Policy.

If there are any material changes compared to the previous version, we will endeavour to send a notification to your registered email address.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our team is ready to provide assistance in Bengali and English around the clock.